Epicentre: 24x7 Service Desk
About
We’re always on call when you need us
Our onsite SMART 24/7 Support team comprises of skilled engineers who understand our customers’ environments and are therefore able to minimise first-call resolution times.
We focus on continual Service & Process improvement to drive efficiencies and service uplift in our customers’ environments.
Epicentre Services
– Incident and change management
– Serviced by onshore technical engineers
– Incident owned through to resolution
– Reducing first call resolution time
– Vendor support and escalation management
– Third party service management
– Continuous service and process improvement
Want to know what we’ve been doing for our customers?
Discover how we help businesses just like yours - call for a free coffee
(and consultation) today.